Shipping & Delivery Policy
Effective Date: [02/1/26]
At Louise Golden Skincare, we aim to deliver your handmade skincare products safely and on time. Please review our shipping and delivery policy below.
1. Order Processing
- Orders are processed within 3 business days after payment confirmation.
- As our products are handmade, processing times may vary slightly during busy periods.
- Orders are not shipped on weekends or public holidays.
2. Shipping Locations
- If your location is not listed, please contact us before placing an order.
3. Shipping Rates
- Shipping fees are calculated at checkout based on your location and order size.
- Any applicable taxes, customs duties, or import fees are the responsibility of the customer.
4. Delivery Time
Estimated delivery times:
- Local / Domestic: 3-7 business days
- International: 3-7 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, customs processing, or other factors beyond our control.
5. Order Tracking
- Tracking information will be provided once your order has been shipped (if applicable).
- Please allow up to 24–48 hours for tracking updates to appear.
6. Incorrect Address
- Customers are responsible for providing accurate shipping information.
- We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
- Additional shipping charges may apply for reshipment.
7. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging.
- If a package is lost in transit, we will assist in filing a claim with the courier but cannot guarantee replacement or refund.
8. Delivery Issues
We are not responsible for delays caused by:
- Courier service disruptions
- Customs clearance delays
- Natural disasters or unforeseen events
9. Order Changes & Cancellations
- Orders can only be modified or canceled within 24hrs, after placing the order.
- Once an order has been shipped, it cannot be canceled.
10. Contact Us
If you have questions about shipping or delivery, please contact us.